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All printers in the Union Building are supported to some extent by IT Support, maintenance of the Reception and Exec Office MFDs is carried out by an external company, and users are responsible for requesting and refilling supplies where appropriate.

If you are having a problem with a printer then what you do depends on what the problem is. If the printer cannot print because it is out of toner or paper, then you need to collect some more paper or a replacement toner cartridge from Reception and either fill the relevant paper trays, or replace the toner cartridge. Instructions for replacing the toner cartridges are provided with the units. Empty cartridges should be returned to Reception for recycling.

If the printer is in an error state then you are expected to attempt to resolve this yourself if you feel comfortable in doing so. On the larger printers when there is an error such as a paper jam the screen on the device will tell you what doors to open and what levers and rollers to move to attempt to clear the jam. If you think you are going to cause damage to a printer by doing this, then leave it alone and let IT Support know, don't just print to another printer and ignore the one with the error.

If there is nothing obviously wrong with the printer, it is powered on and there are no errors on the screen, but you still can't print to it, then get in touch with IT Support in the usual way.

Print Costs

Printing costs vary depending on what printer you send a job to, and whether you print in colour or black and white. Departments are charged for the cost of their print jobs, the prices will appear here shortly. You only pay for the prints that you make, so it doesn't matter if the printer in your office is constantly churning out full colour jobs from a different department, you won't be charged for it. Please be aware that the cheapest printer to send a job to is unlikely to be the one closest to you. If you have a few hundred pages to print it would make more sense to use one of the larger multifunction devices as they will print your job faster, cost your department less to do it, as well as offer various output features such as folding and stapling which you won't find in the smaller desktop models.

Printer Policy

Loughborough Students Union, in accordance with NUS guidelines, is attempting to reduce the ratio of printers to staff, especially when the printers in question are small with relatively high running costs and power consumption. This is likely to result in a gradual shift towards fewer larger devices, with the benefits being reduced costs of supplies, reduced power consumption, faster print speeds, higher quality output, and better build quality resulting in better availability. The downside of this is that the small printer right outside your office is unlikely to be replaced should it fail, so look after it (smile)

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