Acceptable Use Policy - see aup.lsu.co.uk
Computer security, Anti Virus etc.
General - we're required by our ISP & PCI to have active & up to date AV
What you're required to do
Accounts & mailboxes
Where can I find & User Account Creation
Staff induction including checklists
Access to colleagues files / mail
Email monitoring - details on the copy...
Sharing (see AUP)
Password life - 365 days - How to reset an LSU Account password
Account closure (aka Staff / volunteer leaving) - Where can I find
What this means to LSU staff & volunteers
Data retention and deletion
Software provision & installation
Our standard apps / programmes
Getting something else installed
Provision of network connections
Who has access
Wi-Fi, inc eduroam
Getting IT to make my personal device work - not a chance
Computer hardware & peripherals, including procurement
Mobile devices (LSU owned)
Use of personal computers or devices
Licencing including fonts, image use, PPL, PRS etc.
Use of third party systems and or software inc document transfer solutions etc.
Getting support / Helpdesk
Templates and themes, signatures etc.
Domain name purchase and ownership
File systems including access settings, naming conventions and what you can store where
Back ups and archives / Disaster recovery
What is backed up, how often, where to
How to get a file restored
How to get a server / app restored
What is NOT backed up
Email filtering & firewalls etc.
What is being filtered
Junk mail still gets through - aka getting something / someone added to the naughty list
My email wasn't junk