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Who has access

Wi-Fi, inc eduroam

General Wi-Fi

Getting IT to make my personal device work - not a chance

Computer hardware & peripherals, including procurement

Mobile devices (LSU owned)

Working from Home

Use of personal computers or devices


File systems including access settings, naming conventions and what you can store where

Back ups and archives / Disaster recovery

What is backed up & , how often, where to

How to get a file restored

How to get a server / app restored

What is NOT backed up

Archive copies

Email filtering & firewalls etc.

What is being filtered

Junk mail still gets through - aka getting something / someone added to the naughty list

My email wasn't junk

Screen system


Web hosting

Change management

Social media

Disaster recovery