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Acceptable Use Policy - see link below

Computer security, Anti Virus etc.

General - we're required by  by our ISP & PCI to have active & up to date AV


File systems including access settings, naming conventions and what you can store where

Back ups and archives

What is backed up & how often

How to get a file restored

How to get a server / app restored

What is NOT backed up

Email filtering & firewalls etc.