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All printers in the Union Building are supported to some extent by IT Support, maintenance of the Reception and Exec Office MFDs is carried out by an external company, and however users are responsible for requesting and refilling supplies where appropriate.

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If there is nothing obviously wrong with the printer, it is powered on and there are no errors on the screen, but you still can't print to it, then get in touch with IT Support in the usual way.

Papercut

Our management system for printers is called Papercut. This relies on a program running on your computer to manage who you are and what accounts your printing is being charged to. If this program is not running then your printing will most likely go wrong. To check if this is running, look for a little green P in your tray:

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If that is not there then you can run it in LSU Shortcuts, on the desktop, and selecting:

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FollowMe

While most printers will remain the same with the new system the MFP printers (The two reception printers and the exec printer) will now work off a shared queue called FollowMe. By printing to FollowMe, either mono or colour, you will be able to release your prints from either of those three printers.

You'll need to log in to one of the three printers and it should print automatically from that. All three are equipped with card readers. The first time you use a card you'll need to assign that card to your account. It'll ask your for your username, this will be your email address (firstnamelastname@lsu.co.uk) and then password which will be what you normally sign into your computer with. From here it will ask you if you want to continue which will log you into the printer. It will then print your held jobs.

Most likely, the first time you log in, you'll need to change your account to the correct one, this is because it is now possible to have individual accounts rather than departmental accounts, you'll need to tell it you're printing departmental printing. Do this my pressing the Select Account button.

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Then once done, return to this screen by pressing the top left button that has a home on it. You can then trigger print release by going to the print release button, but it should do this automatically.

Scanning and Copying

Copying will be done using which ever account your currently set on. If it doesn't work and says you don't have any credit, you'll need to follow the above instructions for changing which account you're using.

Scanning has two possibilities. Email will allow you to scan it to an email address, which an option to just add your own. The other, Workflow Scanning, will allow you to scan straight into your Documents, in a folder called 'scans'. 

Print Costs

Printing costs vary depending on what printer you send a job to, and whether you print in colour or black and white. Departments are charged for the cost of their print jobs, the prices will appear here shortly, usually the printer will tell you how much you cost. Generally, black and white A4 will be 4p, colour is double, A3 is double and duplex is double, these prices stack so A3 colour will be 16p. You only pay for the prints that you make, so it doesn't matter if the printer in your office is constantly churning out full colour jobs from a different department, you won't be charged for it. Please be aware that the cheapest printer to send a job to is unlikely to be the one closest to you. If you have a few hundred pages to print it would make more sense to use one of the larger multifunction devices as they will print your job faster, cost your department less to do it, as well as offer various output features such as folding and stapling which you won't find in the smaller desktop models.

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